Community guidelines
Last updated:
Divya Panchangam connects devotees with pandits, temples and sellers. These guidelines keep ratings useful and the community respectful. They apply to ratings, comments, replies, listings and messages sent through our service.
Ratings
- Only customers with a completed booking or order can rate it, once per booking. We send the rating link after the service or delivery.
- A rating has three scores, for punctuality, knowledge and value, plus an optional comment of up to 140 characters. We show your first name only.
- Be honest and specific about your own experience.
- Comments are checked by our team before or shortly after they appear.
Not allowed
- Fake reviews. Don’t rate yourself, a relative’s or friend’s listing, or a competitor, and don’t offer or accept rewards for ratings.
- Personal information: phone numbers, addresses, or details of someone’s family or health.
- Hate, harassment or discrimination, including on grounds of caste, religion, sect, gender, origin or disability.
- Allegations of crime or wrongdoing. Report those to us or the authorities instead.
- Threats, abuse or obscenity.
- Content unrelated to the service, such as advertising, spam or links.
- Claims that a puja, remedy or product guaranteed or caused a result. Share your experience without promises; see our Disclaimer.
Right of reply
A pandit, temple, seller or vendor can post one public reply to any comment about them. Replies must follow these guidelines too. They can’t reveal the customer’s personal details or booking information.
Moderation and reporting
- Use the report link next to any rating or listing, or email hello@divyapanchangam.com.
- We aim to review reports within 2 working days, and faster where someone may be at risk.
- We may remove content that breaks these guidelines, our Terms of use or the law, and restrict accounts that break them repeatedly.
- We tell the person whose content we remove, and why, unless that would put someone at risk or the law prevents it.
- If you disagree with a decision, reply to our message and a different team member will look at it again.
We don’t remove honest, lawful ratings just because they’re negative, and we don’t let sellers pay to hide ratings.