Refunds and cancellations
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This is the short version of the cancellation and refund rules in our Terms of sale. If they ever differ, the Terms of sale apply. None of this affects your legal rights if something is faulty or not as described.
At a glance
| What you bought | You can cancel | Refund |
|---|---|---|
| Digital download or e-book | Within 14 days, if you haven’t downloaded or opened it | Full |
| Course | Within 14 days, if you haven’t started a lesson | Full |
| Physical goods | Within 14 days of delivery. Send back within 14 days of cancelling. | Full price + standard delivery. You pay return postage unless faulty. |
| Personalised, energised or perishable goods (engraved items, consecrated yantras, prasad, flowers) | Not unless faulty | Only if faulty or not as described |
| Online puja (Puja Room) | 24 h+ before: cancel or move it free. Under 24 h: one free move, up to 2 h before. | Full if 24 h+; otherwise none |
| At-home puja / pandit booking | 48 h+ before; 12–48 h before; under 12 h | Full; 50%; none |
| Temple darshan or sponsored puja | As shown on the listing, otherwise 24 h+ before | Full if 24 h+ |
| Pro membership | Any time (ends at period end); in the UK/EU within 14 days of first purchase | Pro-rata within the first 14 days |
| Monthly credit plan | Any time, in one click; the plan ends at the end of the current billing period | No refund for the current period; plan credits expire after the stated grace period and are not refunded |
| Automated report (kundli, matching, Sade Sati, dasha) | Not cancellable once generated | Credits are returned automatically if more than a third of the report was left out by our wording rules; otherwise none |
| Personal muhurat search | Not cancellable once computed | None (credits are only taken after the result is computed; a failed computation costs nothing) |
| Referral promo credits | — | No cash value; not refundable; may be withdrawn in case of abuse |
| Credit pack (top-up for AI readings) | Within 14 days, if none of that pack’s credits have been spent | Full, to the original payment method. Partly used packs, bonus and gift credits, and expired credits are not refundable. |
Credits
Credits are an in-product unit for the site’s own automated services (AI readings and reports). They have no fixed money value, cannot be withdrawn, transferred or exchanged for cash, and cannot be used to pay an astrologer, pandit, temple or seller. Every pack expires 12 months after purchase; bonus and gift credits may expire sooner, as shown when granted. Expired credits are not reinstated. A refund of an unspent pack also removes that pack’s bonus credits. Where the pack was bought through Dodo Payments (our merchant of record for these purchases), Dodo issues the refund. AI readings are generated for entertainment and reflection and are not advice; a reading you did not like is not a reason for a refund, but a reading that failed for technical reasons is never charged.
Plan credits are a top-up lot that expires a stated number of days after the billing period ends (shown on the plan page); unused plan credits do not roll over. Promo credits from referrals have no money value.
When it’s our side’s fault
If the pandit, temple or vendor cancels or doesn’t turn up, an online session fails because of us, or goods arrive faulty or wrong, you get a full refund, or a free new booking or replacement if you prefer.
How payment protection works for bookings
For at-home pujas and pandit bookings we hold your payment. The pandit is paid 72 hours after the puja is marked performed. If something went wrong, tell us before then and we keep holding the money while we sort it out with both of you.
How to ask for a refund
- Go to Account → Orders or Account → Bookings and use the link for that item, or email support@divyapanchangam.com with your order number.
- For goods, we’ll send return instructions. Keep proof of postage.
- Approved refunds go back to the card or account you paid with, normally within 5–10 working days.
Payments for our own digital products, courses, online pujas and memberships may be processed by Dodo Payments as merchant of record. Refunds for those still start with us, and Dodo returns the money.